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Computer Telephony Applications

Computer Telephony Integration, also called IP Telephony allows your phone and computer to become integrated increasing your capabilities. With CTI, you have the ability to make, receive and transfer calls from either your phone or computer. In addition, you can handle events related to automated call distribution as well as functions such as call routing, reporting functions, automation of desktop activities, and multichannel blending of phone, e-mail, and web requests. Overall, CTI gives you more control over how effective your phone systems are. These CTI applications are included in some of our phone systems.

OTHER PRODUCTS:


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Benefits & Features

• Easy installation, usage, back-up.

• Corresponding to SVMi (Samsung voicemail module)

voicemail scenario.

• Real time monitoring about call status.

• Phone or Web-based administrator’s control.

• Unified/Voice/Fax/E-mail scenario.

• Over 23 languages supported by TTS (Text-To-Speech).

• Outlook contact integration and Exchange server.

CTI Applications	Descriptions	Link

OfficeServ Call	Displaying caller number and information on both PC screen and user’s phone.	More Information
OfficeServ News	Real-time service displaying various information onphone’s screen.	More Information
OfficeServ Messenger	SIP-based Multimedia communication solution.	More Information
OfficeServ ACD	Small and Medium Internet Call Center solution.	More Information
OfficeServ DataView	Optimum managing software for OfficeServ system.	More Information
OfficeServ SoftPhone	Software-based IP phone of PC/PDA type.	More Information
OfficeServ open TSP	Supporting efficient inter-working between SamsungOfficeServ and CTI solution.	More Information
OfficeServ Operator	Telecommunication software interoperating OfficeServ system.	More Information
OfficeServ Easy Set	Setting features of user’s phone through PC.	More Information
OfficeServ UMS	Integrated solution of IP-based e-mail service andvoicemail.	More Information

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